WHAT IS PERSONAL INFORMATION

Can Lluïssó treats with respect the safeguarding of its Guests privacy details, preferences and specific requests stated before, during or after the stay, including digital correspondence exchange. This data will be collected only with the Guest’s prior consent and processed in compliance with the European Union legislation on the General Data Protection Regulation.

WHO IS RESPONSIBLE FOR THIS WEBSITE

Legal entity responsible for the website

Company name: Can Lluïssó
VAT No.: 43131026T
Address: Esculls 17, Palma – 07007
Email: andreuvm@gmail.com
Company activity: Property rental
Contact details of the person responsible or their representative, and of the data protection officer, if applicable: Andreu Vidal, 43131026T

WHICH PERSONAL INFORMATION IS COLLECTED

Our goal is gift the Guest with a superior customer service. Personal information is collected to assist Can Lluïssó in making a reservation for a Guest and providing the services requested by the client. By keeping this data, Can Lluïssó improves the service delivered to the client every time there is a returning guest, it allows the Guest and Can Lluïssó to confirm prior transactions and reconcile statements or invoices and helps keep the Guest informed of other information that may be of their interest. If the Guest wishes not to receive information from Can Lluïssó, that request can be made on his registration card upon stay or through an e-mail to hola@canlluisso.com

SECURITY OF PROCESSING

We follow security standards according to the state of the art to protect the information transmitted to us, both during transmission and after receipt. No method of transmission over the Internet
or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information and we disclaim any assurance that this information will remain free from loss, misuse or alteration by third parties who, despite our best efforts, gain unauthorised access. Notwithstanding this, all information you provide will be stored on our secure servers. All payment transactions are encrypted using Secure Socket Layer (SSL) encryption technology. If we have given you (or if you have chosen) a password that enables you to access certain areas of our website, you are responsible for keeping this password confidential. We ask you not to share a password with any third party.

HOW PERSONAL INFORMATION IS COLLECTED:

Please see our Cookies Policy below.
When making a reservation:
At the time of making a reservation on the Can Lluïssó website, the guest will be required to complete a reservation profile, which will contain his or her personal information, such as name, address, contacts, as well as certain guarantee and deposit information needed to secure the reservation, such as a credit card number. By transmitting their personal information, the Guest acknowledges and agrees to the terms and conditions contained in this Privacy Policy. Due to the personal nature of the information provided, the reservation system is secure, protecting the Guest’s credit card number with Secure Socket Layer (SSL) encryption technology.

The sole purpose of the requested data is to contact yo and to provide our services. We store the personal data required for the reservation as long as it is necessary for this purpose. If there is
a contractual relationship between the customer and us, we store the data as long as there is a legal obligation to retain it in this regard.
During the stay:
Can Lluïssó may record the Guest’s data to properly assemble a portfolio, which helps in case of the guest want to stay at the house again and other possible expenses billed to that guest. This information is also recorded for Can Lluïssó to comply with financial reporting requirements, including those imposed by auditors and government regulators. Certain information might be collected as required by local laws (e.g. passport data for Spanish local authorities). Information concerning the Guest’s stay may also be stored (i.e. special requests, service issues). This data is kept in Can Lluïssó property management system and may be shared with Can Lluïssó employees.

HOW WE STORE PERSONAL INFORMATION

Can Lluïssó stores personal information in a secure and private location. Furthermore, measures are taken to ensure that only designated individuals have access to this information. For Can Lluïssó to offer its clients a more personalised manner, the Guest’s profile is stored in the Management Systems, the central reservations management platform of the house. Other transaction information is kept, such as the number of stays and the number of nights of each stay.

WHAT PERSONAL INFORMATION MAY BE PROVIDED TO THIRD PARTIES

Agents, contractors or third-party service providers of Can Lluïssó may receive the Guest’s personal information while providing services to Can Lluïssó itself. Using contractual or other arrangements, Can Lluïssó ensures these parties protect any personal information in a manner consistent with the principles articulated in this Privacy Policy. Guest’s personal information will only be shared without his consent, outside Can Lluïssó services, when: (1) it is required or authorised by law to do so; (2) it is required to provide the Guest with services requested by them,).

ACCESS, CHANGE AND DELETE PERSONAL INFORMATION

The Guest may access, correct, add, update or delete their personal data by contacting Can Lluïssó using the e-mail: hola@canlluisso.com

DELETION OF DATA AND STORAGE PERIODS

Unless otherwise stated, we will delete or anonymise your data
as soon as it is no longer needed. Your data will also be deleted or anonymised automatically if the mandatory storage period expires, except when such data is required to be stored for a contract or performance of contract. Such data may be needed for longer periods of time for legal reasons.

VISITING OUR WEBSITE

If you merely wish to browse our website, we do not collect any personal data.