GENERAL INFORMATION

WILL WE SHARE THE HOUSE WITH OTHER GUESTS?

The house must be booked out exclusively, regardless of the number of guests.

HOW MANY PEOPLE CAN STAY AT THE HOUSE?

Can Lluïssó can accommodate a maximum of 10 people, including 8 adults and 2 kids. A baby crib and one extra bed for children can be available.

WHAT ARE THE DIRECTIONS TO GET TO THE HOUSE?

To respect in-house guests’ privacy, we only provide directions the day before arrival, and exclusively to guests who will be staying in the house.

I DO NOT WANT TO MAKE A RESERVATION YET, BUT I WOULD LIKE TO VISIT THE HOUSE. IS THIS POSSIBLE?

We are always happy to welcome you, but we are careful with our in-house guest’s privacy, and thus we do not want people arriving unexpectedly during their stay. We kindly ask that you contact our team to find out if the house is available before trying to visit it.

IS THE HOUSE CHILD-FRIENDLY?

We welcome all babies and children. The swimming pool has no protective barrier or surveillance but has different heights. Please be aware that it is the guest’s responsibility to ensure the safety of those who do not know how to swim, especially children. We can provide one baby crib and the house has games and a playground area for children.

DO YOU HAVE DISABILITY ACCESSIBLE ROOMS?

Only one of the bedrooms has been designed to accommodate guests with any type of disability, an outdoor bathroom and shower in an open plan is also available. The house has two floors, but the design allows everyone to easily access and enjoy most of the spaces – except the bedrooms in the second floor.

DO I NEED A CAR TO GO TO THE HOUSE?

Yes, we strongly advise renting a car to reach the house. Due to the property location, it is the best way to get there and move around. Although taxis and private drivers are easily accessible.

WHAT IS INCLUDED IN THE PRICE?.

Weekly cleaning, bed linens and towels change. Weekly pool and garden maintenance.

DO YOU ACCOMMODATE BREAKFAST REQUESTS?

We can accommodate breakfast requests on demand. Please check with our team for more specific information on additional services.

CAN I HAVE A CHEF COOKING IN THE HOUSE FOR ME?

All meals are guests’ responsibility. Since the house is in a remote location, the kitchen in the house is ideal for cooking your own meals at home. If you would like someone to cook for you, we can have someone in our in-house team to provide you with some references. We suggest to advise this in advance specially during high season (July, August and September).

CAN WE ARRANGE EXTRA SERVICES?

Additional services can be requested on demand and are independent to the house. Grocery pre-stocking, breakfasts, daily housekeeping, private chef and laundry services can be arranged.

IS THERE SOMEWHERE AVAILABLE FOR ME TO COOK MY OWN MEALS AND STORE FOOD?

Yes. There is a fully functional kitchen available.

DO YOU HAVE WI-FI SERVICE IN THE HOUSE?

The house equipped with basic Wi-Fi service that you can use free of charge. Please keep in mind streaming videos and large downloads is not possible.

DO YOU ACCEPT ANIMALS?

We do not accept animals in any of our houses.

ARE THERE ANY SERVICES WE MUST PAY EXTRA FOR?

Extra Services may be charged, but you will be informed of this beforehand.

CAN I HAVE OUTSIDE GUESTS OR HOST A PARTY?

The usage of the house is limited to the number of guests specified in the booking conditions, people from the outside are not allowed in the property. If a guest, during their stay, would like to invite anyone from outside. Please be aware additional guests are subject to extra charges.

IS SMOKING ALLOWED?

Smoking is only permitted outside the house with exclusive use of an ashtray.

WHAT ARE THE FACILITIES THAT WE CAN USE?

All the property is available to guests, including the orchard, fields and the pool.

IS THE POOL HEATED?

The pool is not heated.

DO YOU HAVE UMBRELLAS FOR THE SWIMMING POOL?

The pool is equipped with umbrellas and pool beds for your comfort and sun protection.

WHAT IS THE EASIEST WAY TO CONTACT A TEAM MEMBER?

All contacts are available on our website. If the phone line is not available due to out of office hours, for example, feel free to leave us an e-mail in the designated e-mail addresses on the website. We do not have a 24-hour reception; thus, it may take us a little while to answer you, but we will get back to you as soon as possible.

RESERVATIONS & CANCELATIONS WHAT IS THE PROCESS WHEN BOOKING A HOUSE?

Bookings are made exclusively online or by email at hola@canlluisso.com

IS THERE A MINIMUM NIGHT STAY?

Yes, there is a minimum stay of 7 nights during high season (July, August, mid-September) and of 5 nights throughout the year. To make reservations any shorter than our booking requirements, please send your request at hola@canlluisso,com, and our team will check if it is possible.

DO I NEED TO PAY A DAMAGE DEPOSIT FOR ANY POTENTIAL DAMAGE TO THE HOUSES?

A 500€ damage deposit fee is required upon arrival, but it is guest’s responsibility to make sure everything is in the same condition as when they arrived.

CAN I CHANGE THE DETAILS ON MY INVOICE ONCE IT HAS BEEN ISSUED?

Once the invoice is issued it is not possible to change the details – please make sure you provide the right information before the payment is made, invoices are generated automatically.

WHAT IS THE BOOKING, CANCELLATION AND REFUND POLICY?

To confirm a booking we ask for a 20% of the total amount payable by bank transfer or credit card. The remaining balance to be paid 30 days prior to clients check-in. All bank charges to be paid by the client. The cancellation and refund of the Agreement is possible only 30 days before arrival. If the Agreement is terminated or if the Property is returned before the agreed term, the Landlord has no obligation to return the cost of the stay.

WHY DO YOU NEED THE PASSPORT DATA AT THE TIME OF RESERVATION?

Passport Data has to be collected as required by local laws. To provide a more casual check-in at the time of arrival, we ask for all necessary bureaucratic items at the time of reservation.

CHECK IN & CHECK OUT

SINCE YOU ARE NOT A HOTEL, HOW DO I CHECK IN?

A day before arrival, we will be sending you a Check In document to access the house and some instructions to let you know the house’s routines. If preferred a member of our team can also be there to welcome you, show you around and help you with everything you may need to make the most of your stay with us.

CAN WE CHECK-IN EARLIER/LATER?

Check-out time is at 11pm, and check-in time is at 4pm. Late check-outs and early check-ins are subject to availability. Please contact our team to confirm this.